I think that the Florida council president should be contacted first to see what insights she might have on this person and what the council may have done regarding the issue. IMHO there's no recourse other than through the courts and we don't have the resources to do that plus Vail has deep pockets to fight it. From a PR perspective it's not a good look for NSCF. We could address a letter of displeasure to Vail if we have enough information, but as Mike said, they have little interest in what we think.

Whoever at Vail said trip insurance would cover the loss apparently doesn't know much about trip insurance. It's a pass, not a trip.